„Everyone wants to know why customer service has gone to hell in a handbasket. I want to know why customer behavior has gone to hell in a handbasket.“

— Brené Brown

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„The first principle of freedom is the right to go to hell in your own handbasket.“
— Robert A. Heinlein
„People fell in love, and lost, and moved on. He didn’t know why he couldn’t. He didn’t know why he didn’t even want to. All he knew was that whatever he had to owe to Hell or Heaven for this chance, he was going to make it count.“
— Cassandra Clare